Refund policy

 

We want you to be happy with your purchase. If the size or product isn’t right, you can request a return or exchange subject to the conditions below.

1. Return/Exchange Period
• Returns or exchanges can be requested within 7 days of delivery.
• The product must be unused, unworn and in its original condition.
• The original shoe box, packaging and accessories must be intact.

2. Size Exchange
• If you have ordered the wrong size, you may request a one-time size exchange, subject to availability.

3. Damaged or Incorrect Product
• If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery with clear photographs/videos of the product and packaging. After verification, we will arrange a replacement or refund, as applicable.

4. Products Not Eligible for Return
• The shoes have been worn outdoors.
• The product shows signs of use, stains, scratches or damage.
• The original packaging or accessories are missing.
• The return request is made after the applicable return period.

5. Refunds
• Once the returned product is received and inspected, the refund will be processed to the original payment method through online mode only, where applicable. Refund processing may take 5–7 business days after approval.

6. Return Shipping
• For damaged, defective or incorrectly delivered products, return shipping will be borne by us. For size-related returns/exchanges, shipping charges may apply as communicated at the time of the request.

7.How to Request a Return
• To request a return or exchange, contact us through email id: mijsaofficial@gmail.com or Whatsapp Us at +91 9717748383

• Order number
• Reason for return/exchange
• Photos/videos of the product
• Unboxing video, where applicable

Our team will review the request and guide you through the process